Returns & Refunds

Returns & Refunds — Sequin Saddle Boutique

Updated: November 5, 2026

We want you to love your purchase. Because Sequin Saddle Boutique carries items fulfilled from our boutique and independent suppliers, return eligibility and shipping instructions can vary by product. All return requests should begin with us at olivia@sequinsaddle.com. Include your order number, the item you wish to return, and the reason. Please do not send merchandise back without receiving return instructions or an authorization.

7-day return request window

For eligible products, you must request a return within seven (7) calendar days after that item is shown delivered by the carrier. For Trendsi-fulfilled orders delivered in multiple shipments, the seven-day window starts when the final package in that supplier order is marked delivered. The return must be authorized by Sequin Saddle Boutique; sending an unauthorized package does not guarantee a refund. Once a return is approved, please ship it back within seven (7) days after your return request unless our written return instructions provide a different deadline.

Different supplier warehouses may require different return authorization procedures and shipping destinations. We will give you the correct instructions. We will honor any stronger statutory cancellation, warranty, or refund rights that apply to your purchase.

Eligibility

Eligible merchandise should be unused, unworn, clean, unwashed, and in its original sellable condition with tags, product packaging, and accessories intact. Items that have been altered, damaged after delivery, or returned without appropriate authorization may not be eligible for a change-of-mind return.

Non-returnable items

For change-of-mind returns, beauty and cosmetic products, bodysuits, face masks, intimate apparel and lingerie, jewelry, swimwear, gift cards, custom or personalized goods, and items clearly marked final sale before purchase are not eligible. This does not limit rights for damaged, defective, incorrect, or misdescribed merchandise under applicable law. A discounted product is not automatically final sale merely because it appears in the On Sale collection.

Horse tack, equestrian gear, and supplier-direct fulfillment

Horse tack and equestrian accessories must remain unused and free of contact with a horse unless a defect or legal remedy applies. Blankets, sheets, fly masks, and other horse-worn items may have strict hygiene and fit restrictions. Some suppliers require a return authorization and a specific return address. Contact Sequin Saddle Boutique first for instructions; a supplier's own website return address may not be the correct destination for a purchase through our store.

For fit-related horse blanket or sheet returns, contact us within three (3) calendar days of delivery, because some equestrian suppliers have a shorter fit-return authorization window. Test the fit over a clean protective sheet and do not place the blanket directly on the horse. Used horse blankets, sheets, fly masks, coolers, and other horse-worn apparel are not eligible for change-of-mind returns. Opened or used grooming products and hay bags, hay nets, or feed bags that have contacted a horse, hay, or grain are also excluded from change-of-mind returns. Other eligible unused horse tack follows the standard seven-day request window. Legally required remedies and applicable manufacturer warranties are unaffected.

Damaged, defective, incorrect, or missing items

If your order arrives damaged, defective, incorrect, or incomplete, contact olivia@sequinsaddle.com as soon as practical with your order number and clear photos of the item, packaging, and shipping label where available. We will investigate and provide a resolution consistent with applicable consumer law. These issues are handled separately from change-of-mind returns.

Return shipping and original delivery fees

Customers pay return shipping for approved change-of-mind returns unless otherwise stated in writing. For confirmed defective, damaged, or incorrectly supplied items, we will provide appropriate remedies, including return transportation where required by applicable law. Original delivery charges are generally not refunded for change-of-mind returns unless otherwise stated or required by law. We do not guarantee direct exchanges; a new purchase may be required for a different size or style.

Refunds

If a return is approved and processed, refunds are issued to the original payment method whenever possible. The timing of a refund depends on inspection/approval and your payment provider's processing time. For partial returns or supplier-fulfilled orders, refund amounts may reflect the specific returned items and permitted charges that were disclosed before purchase. We do not promise an automatic exchange, and replacement stock may be limited.

Cancellations and shipping delays

Contact us immediately to request cancellation. We will try to stop fulfillment, but changes may not be possible once processing or shipment has begun. When a product cannot be shipped within the promised timeframe—or within the applicable legal timeframe if none was promised—we will notify you and offer the delay or cancellation and prompt refund options required by law.

For shoppers whose applicable local consumer laws provide stronger rights than this policy, those rights prevail.

Contact: olivia@sequinsaddle.com · sequinsaddle.com