Refund & Returns Policy

Last updated: [December 2, 2025]

We want you to love your purchase from Sequin Saddle. Please review this Refund & Returns Policy carefully before purchasing.

1. General Policy

Due to the nature of boutique inventory and limited-run items, all returns and refunds are subject to the terms below. We reserve the right to refuse returns that do not meet these conditions.

2. Eligibility for Returns

To be eligible for a return:

  • Your item must be unworn, unwashed, and in the same condition that you received it.
  • All original tags must be attached.
  • The item must be free from odors, makeup, deodorant, pet hair, and stains.
  • You must initiate your return within [X] days of delivery (e.g., 14 or 30 days).

Items that are not eligible for return include (as applicable):

  • Final sale or clearance items (marked “Final Sale” or similar).
  • Intimates, swimwear, bodysuits, or earrings (for hygiene reasons).
  • Gift cards.
  • Digital products or downloadable content.

3. Return Process

To start a return:

  1. Contact us at Olivia@LuxTxRealty.com with your order number and the item(s) you wish to return.
  2. We will confirm whether your item is eligible and provide return instructions.
  3. Unless otherwise stated, customers are responsible for return shipping costs.
  4. We recommend using a trackable shipping method; we are not responsible for lost return shipments.

Once your return is received and inspected, we will notify you of approval or rejection.

4. Refunds, Store Credit, and Exchanges

If your return is approved:

  • Refunds: [Stated clearly: to original payment method OR store credit only.]
  • Store Credit: Issued as a store credit code or account balance that can be used on future purchases.
  • Exchanges: Subject to stock availability. If the requested item is not available, we may issue store credit or a refund consistent with this policy.

Any original shipping charges are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within [7] days of delivery (e.g., 3–7 days).
  • Include your order number and clear photos of the item and packaging.
  • If approved, we will arrange a replacement, store credit, or refund, and may provide a prepaid return label where appropriate.

6. Late or Missing Refunds

If a refund has been approved:

  • Allow several business days for processing and for your bank or card issuer to post the credit.
  • If you have not received your refund after a reasonable period, please contact your bank or card issuer first.
  • If you still have concerns, contact us at Olivia@LuxTxRealty.com.

7. Sale Items

Sale items may have different return rules:

  • Items marked “Final Sale” cannot be returned or exchanged.
  • Other sale items may be eligible for store credit only, as stated on the product page.

8. International Orders (if applicable)

If we offer international shipping, please note:

  • Returns may or may not be accepted depending on destination and cost.
  • Customers are generally responsible for return shipping costs.
  • Customs duties and taxes are typically non-refundable and may be the buyer’s responsibility.

9. Contact Us

For any questions about this Refund & Returns Policy or to initiate a return, please contact:

Sequin Saddle
Website: https://sequinsaddle.com
Email: Olivia@LuxTxRealty.com