Shipping Policy

Last updated: December 2, 2025]

This Shipping Policy describes how orders are processed, shipped, and delivered by Sequin Saddle.

1. Order Processing Time

Orders are typically processed within [7] business days (excluding weekends and holidays) after payment is received. During peak seasons, promotions, or holidays, processing times may be extended. We will communicate delays where possible.

2. Shipping Methods and Rates

We offer various shipping options at checkout. Shipping rates are calculated based on destination, shipping method selected, and order weight/size. Estimated options may include:

  • Standard shipping: [5-7] business days.
  • Expedited shipping: [3-5] business days.

Actual delivery times are estimates only and may vary due to carrier delays, weather, or other factors beyond our control.

3. Shipping Areas

We currently ship to:

  • Domestic: United States (including Texas and other supported states).
  • [Optional: Add whether you ship internationally or not.]

If we do not ship to your location, you will not be able to complete checkout or we may cancel your order and issue a refund.

4. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with a tracking number (if available for the chosen shipping method). Tracking information may take up to 24–48 hours to update.

5. Address Accuracy

You are responsible for providing a complete and accurate shipping address. We are not responsible for:

  • Delays or delivery failures due to incorrect or incomplete addresses.
  • Lost shipments resulting from address errors provided at checkout.

If you realize there is an address error, contact us as soon as possible. We cannot guarantee changes after the order has been processed.

6. Lost, Stolen, or Damaged Packages

Once an order has been marked “Delivered” by the carrier, risk typically passes to the customer. We are not responsible for packages that are lost or stolen after confirmed delivery.

If your order is lost in transit or arrives damaged:

  • Contact us at Olivia@LuxTxRealty.com with your order number and details.
  • For damage, include clear photos of the package and items.
  • We may assist you with filing a claim with the carrier and will work with you in good faith to find a reasonable solution, which may include a replacement, store credit, or other remedy at our discretion.

7. Split Shipments

In some cases, items in your order may ship separately due to stock locations or availability. You will not be charged extra shipping for split shipments beyond what was calculated at checkout.

8. International Duties and Taxes (if applicable)

If we ship internationally, please note:

  • Customs duties, taxes, and fees may be charged by the destination country.
  • These charges are typically the customer’s responsibility and are not included in the product or shipping costs.

9. Delays Beyond Our Control

We are not liable for delays caused by carriers (e.g., USPS, UPS, FedEx), customs processing, natural disasters, strikes, or other events beyond our reasonable control.

10. Contact Us

If you have questions about shipping or need help with an order, contact:

Sequin Saddle
Website: https://sequinsaddle.com
Email: Olivia@LuxTxRealty.com